Market assurance falls under a multi-lateral industry code or agreement and it is a way of testing new or existing energy suppliers against the obligations of the market in which they operate or seek to operate.
Market assurance normally applies when:
- A new market entrant, e.g. energy supplier, plans to start operating in the sector;
- An existing market participant is undergoing business transformation; and
- Legislative changes impact on existing business process or impose new requirements.
Our services are highly responsive to the industry we operate in and the rules and duties detailed within multi-lateral agreements. Examples of multi-lateral agreements include the Master Registration Agreement (MRA) in the electricity market or the Customer Transfer Protocol (CTP) in the water sector.
Our market assurance services normally test against:
- Sustainability of the operating model;
- Appropriateness and coherence of business processes;
- Reliability of supporting IT infrastructure and development methodology; and
- Strength of project management and change management.