In the highly competitive sectors in which we operate, we believe it is exceptional customer service that has enabled our rapid growth in recent years.
Securing contracts with new clients and additional work with existing ones has highlighted the impact we deliver and the value we add.
We are proud of the quality of our work and the insight we offer across a range of industries – from energy and health through to the public sector and the wider industrial base – but our high-performance service has also proved a key factor in Gemserv becoming the provider of choice for many participants in our markets.
What is exceptional service?
We strive to build good rapport and long-term relationships with clients and to exceed expectations. Every interaction is important, and we aim to act with honesty, integrity and respect.
Listening to our clients is at the heart of our approach to exceptional service. We actively encourage feedback and are always exploring new ways for clients to be able tell us what they think.
We focus on outcomes rather than statistics, with improvements based on what clients want rather than what we think they want, and we have stretching targets to respond positively to feedback.
Our people and the way they work are crucial to delivering exceptional customer service and to continually looking to improve what we do.
We encourage a culture where our staff are empowered to take ownership and are given the right tools to deliver high-performance services.
We are regularly attending industry events in both a speaking and networking capacity. We also host our own events from time to time. Below you will find some of the upcoming events will be participating in.