Making markets work



Gemserv is a specialist market design, governance and assurance service provider. We provide high quality impartial advice to competitive utility and environmental markets and their participants.

We deliver high quality end to end services to our clients, from policy development and initial governance frameworks, through to solution design, build and maintenance, as well as accreditation and assurance schemes and secretariat provision.

Gemserv was established in 2002, growing out of a Special Purpose Vehicle (SPV) established to govern the domestic retail electricity market in 1998. Today we work with a wide range of clients, including pan-industry bodies and trade associations, sector regulators and government departments. Successful projects include the effective governance of the national UK electricity customer switching regime (the Master Registration Agreement), the operation (licensee) of the Microgeneration Certification Scheme (MCS) on behalf of DECC and the design and implementation of central systems to enable competition in the Scottish water market for business customers.

We also have an information security practice which advises global, blue-chip corporations, government bodies, telecommunications and Small Medium Enterprises (SMEs). Gemserv advises on a wide range of issues, including security strategies, benchmarking to quality standards such as ISO27001, Payment Card Industry Data Security Standards (PCI DSS), BS25999/ISO22301 and compliance with the General Data Protection Regulation (GDPR).

Gemserv helps clients adapt to change in their industries – for example, with evolving fiscal, security and environmental pressures and changing government or regulatory requirements, as well as new technological developments.