Alternative HAN Co.

Prospective bidders are urged to attend a Vendor Engagement event on the 28th of March by the Alt HAN Company, to learn more about the upcoming ITT (Invitation to Tender) for Operational Services, focussing on scope, requirements and the procurement process.

Operational Services will help support the delivery and installation of Alternative Home Area Network (Alt HAN) technologies to meet energy suppliers’ smart metering obligations put in place by the UK Government.

The UK Government requires that energy suppliers install smart electricity and gas meters and associated devices in all of their residential and small business customer premises within Great Britain (GB) by the end of 2020.

It is estimated that 5% of GB premises Standard HAN technologies will not connect all smart metering devices – Alt HAN technologies will be necessary to allow energy suppliers to complete their rollouts. GB energy suppliers have established the Alt HAN Company as a special purpose company to deliver Alt HAN solutions.

After engaging with potential vendors in 2016 through a Request for Information (RFI), the project developed a Commercial Approach and will soon release a revised Target Operating Model for Operational Services, that separates ‘lots’ of activities into two groups;

  • Service Management Function – Provides service user interfaces for all Alt HAN services, acting as the day-to-day operational engine room for Alt HAN including inventory management, supply chain and logistics management, data analytics, service desk and incident management, billing/reporting and IT/data hosting systems. Also coordinates activities of the Technology Services Provider and Building Surveyor (below).
  • Building Surveyor – provides a service to collect building survey data to inform the Alt HAN Classification Model and Technology Service Provider’s pre-installation activities.

To attend, please e-mail an Expression of Interest to and you will be provided with a summary pre-briefing document.

The event will be held at 1 America Square, 17 Crosswall, London, EC3N 2LS.



Article Author.

Kevin Mettam

Senior Consultant
Kevin leads and provides expertise on the delivery of Energy and Environmental related project assignments to ensure services and products... Read More From Kevin Mettam

Our Latest Insights.

Our work means different things to different clients and we wanted to share some details of the projects we have managed to give you an insight into our capabilities and the impact we have delivered as a business.


View All Insights

Say Hi.

Did you like what you read? Did you want to find out more about the subject? Or did you simply want to get in touch with us? Either way if you would like to get in touch with us you can do so using the form on the right.

Gemserv will use your details to get in touch with you and to send you information about our products and services that you have requested, in accordance with our privacy policy. You can, of course, opt out of these communications at any time!

Get In Touch

Want to find out more?

Follow the links below find out more about the services we provide, our insight into the industries we serve or the opportunities available with us.
Sectors Capabilities Our Insights Careers