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Home » Insights » Moving to Reliable and Fast Switching: Switching Programme Business Case including Design Baseline 1
Moving to Reliable and Fast Switching: Switching Programme Business Case including Design Baseline 1
17th August 2017
Gemserv are responding to Ofgem’s switching programme request for information. Our vision is “ensuring complex markets work for everyone’s benefit”, and the proposed solution as explained in our response, is seeking to simplify the solution, making markets work effectively, to ensure the solution delivers the required outcomes (i.e. it works for everyone), and is cost efficient.
In our response we draw upon our extensive code governance expertise. This includes experience of establishing and implementing market registration systems and switching processes across water and energy markets, and managing central industry databases e.g. Green Deal Central Charge database (GDCC), and Electricity Central Online Enquiry Service (ECOES). Our energy market design experts are fully supporting a number of working groups across the Faster and Reliable Switching Programme (‘Programme’); we therefore have a deep understanding and appreciation of the Programme’s objectives and its risks.
We have concentrated on an area of the RFI where we can add value to Ofgem’s analysis, focusing specifically on how to optimise the benefits to customers with the early and cost-effective delivery of a Market Intelligence Service (MIS) by utilising existing systems and governance. In doing so, we have placed a high priority upon:
Exploring the MIS scope;
Delivering early benefits (before 20193); and
We note that the scope of a MIS has yet to be properly defined. We therefore provide insight to what the MIS scope in support of faster switching might comprise (‘Faster Switching MIS’). We also explore the benefits of delivering a MIS in a manner that does not constrain its innovation and scope, allowing it to be a platform for the future.
Tony brings over 30 years of energy market experience, including the management of large customer contact centres, business change/architecture design,... Read More From Tony Thornton
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