The General Data Protection Regulation (GDPR) determines how we process personal data (information relating to living people). The regulation means you can ask to access the information we hold about you. These requests are called Subject Access Requests.You have the right to access to your information. It’s free and requests will be processed within one calendar month. Gemserv processes subject access requests for information held on our system .Follow these three steps to find out what information is held about you:

  1. Submit a subject access request to Gemserv
  2. Provide your proof(s) of identity
  3. Receive your information

You can submit your request either online or by post (using this form). It’s quicker and easier to submit a request online, but we know that doesn’t suit everyone.  You can send this form along with supporting evidence to:

Gemserv Ltd,
8 Fenchurch Place
EC3M 4AJ, London


e-mail at:

Please note, if you are looking for information held about you by Gemserv administered schemes, please contact the relevant scheme administrators.


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