As the Head of Delivery Market Design, Glenn’s responsibilities include providing strategic leadership and direction for MRASCo, representing as ‘Head of MRASCo Code’ at MEC and Board; as well as developing and delivering the long-term vision for Gemserv’s role in the Energy market working particularly closely with Transformation and the Executive Team to deliver desired outcomes. Glenn is tasked with the development of strategic stakeholder relationships in order to influence the long-term development and delivery of Gemserv’s enduring contracts across all sectors. He represents Gemserv’s Delivery team on strategic and operational working groups, particularly at Ofgem in line with their Faster Next Day switching programme. Glenn has also coached and mentored Delivery staff at all levels to drive knowledge, innovation, change and service improvements against MRA and other contract performance; as well as supporting market design activity in SMART, Environment and Water when required.